Frequently asked questions
Is Baking Bad owned by vegans?
YES! Baking Bad was born out of the love of animals with a vision of providing the best tasting alternatives to help shift the vews of the public and help create a kinder future world.
Do you use sugar in your products, and if yes is it Fairtrade?
Yes, our products contain both white and brown sugar -depending on the product.
Are your products organic?
We use organic british wheat flour in all of our products except our gluten free options.
Where is the best place to find out about your trading events?
The best places would be on our Instagram page as well as our Facebook page.
Do you use palm oil in your products?
Yes, some of our products do contain sustainably sourced palm oil.
Where do you source your cocoa powder and chocolate?
We use 100% sustainable cocoa powder and Belgian processed dark chocolate in all our products.
Do you deliver outside of London?
We use a low emmissions courier company for most of our deliveries and we include London zones 1-3. If you would like anything delivered further out of London you are more than welcome to arrange your own courier to pick up your order from:
199 Eade Road
London, N4 1DN
Just send us a message
here so that we can make pickup arrangements.
Some of our less fragile items, such as brownies, cookies and fondant covered cupcakes can be sent out by post within the UK and EU. You can find these products
here.
I'm not happy with my products, can I get a refund?
If for any reason your products don't match our website description or seem lacking in some way please let us know your concerns and we will look into how we can help solve the issue.
My products got damaged in transit what can you do?
The couriers we use have been very reliable and it is very rare that any damage problems arise. Unfortunately if this does happen the issue will have to be taken up with the courier company themselves or Royal Mail (depending on the service).
If I've already placed an order online or personally can I cancel and get a refund?
For any order cancellations we need to know at least 7 days in advance in order for us to issue a refund. We will not be able to issues refunds for orders placed with a notice period of 4 days or less.
Can I add extras to an existing order?
If you have placed your order online it will no longer be ammendable through the system. You can however send us a message here. If this is done 7 days prior to your order dispatch we will be able to ammend your order. For any shorther periods of time we will do our best, but this will depend on our scheduling and staff availability.
Do you cater for corporate events and launches?
Yes! We love a good party. Please send us a message with details of what you requre and we can provide you with options and quotes accordingly.
If I place an custom order by email how do I pay?
If your order is placed by email rather than through our website we will send out a digital invoice which can be paid with a bank card. This will have to be paid in full at least 7 days before your collection/delivery date.
Do you accept card payments at events and markets?
Yes, our card readers and online payment methods accept all of the following:
Who will I be collecting my cake from if I choose pickup?
Free collection orders will be waiting for you at New River Studios Cafe. Depending on our kitchen operation hours Baking Bad staff might be there to meet you. Alternatively you will be collecting your cake from the lovely staff of New River Studios who are always kind enough to help us.
I can't find the answer I'm looking for what do I do?
For any further questions please send us a message here and we will be more than happy to help!
I want to suggest a flavour or product I think you should stock, who do I tell?
We love product and flavour suggestions! Please let us know here if there is anything you would like to see us stock and we will look into wether this is a good fit for us.
Do you offer sugar free options?
Unfortunately this is not something we cater for or an area we will be expanding in in the near future.
Do you offer gluten free options, if yes which ones?
Yes, we do however we operate out of a shared kitchen space which handles gluetn, therefore we cannot guarantee trace free.
I want my favourite restaurant or cafe to stock you! What do I do?
We are flattered :)
Can I get you stocked in my office? We need vegan sweets options!
Yes, please feel free to pass on our email to your office catering manager and we will provide them with all the details.
What allergens exist in your products?
Our products are exposed to or contain, wheat, gluten, nuts (mainly but not limited to peanuts and hazelnuts) soya.
I know an event which I think would be perfect for you! Who do I tell?
If you know of any vegan events you think would be a great fit for us please let us know here and we will look into it!
I work in a co-working space which could really use some treats! How do I get you there?
The best thing to do would be to speak to the catering manager of your co-working space or to the general manager. Please feel free to pass on our website details and email address and once they get in touch we will take care of the rest.
